MARVEXA LLC – Return & Refund Policy

  1. Introduction
    At MARVEXA LLC, we strive to ensure your satisfaction with our dog and cat houses. This policy explains our return and refund procedures.

  2. Eligibility for Returns
    Products can be returned within 30 days of delivery if they are unused, in original packaging, and in the same condition as received.

  3. Non-Returnable Items
    Items that are used, damaged by the customer, or custom-made cannot be returned.

  4. How to Initiate a Return
    To start a return, contact our support team via email or phone. Include your order number and reason for the return.

  5. Return Shipping
    Customers are responsible for return shipping unless the product was defective or damaged during shipping. Please ensure the item is securely packaged.

  6. Return Address
    All returns must be sent to the following address:
    MARVEXA LLC – Returns Department
    1315 Winchester Rd, Lexington, KY 40505

  7. Refund Process
    Once we receive and inspect the returned product, a refund will be issued to your original payment method within 10 business days.

  8. Exchanges
    We currently do not offer direct exchanges. You may return the product for a refund and place a new order if desired.

  9. Damaged or Defective Items
    If you receive a damaged or defective product, contact us immediately. We will provide instructions for a replacement or full refund.

  10. Contact Information
    For all return and refund inquiries:
    Business Name: MARVEXA LLC
    Phone: (859) 273-0122
    Email: support@marvexa.store
    Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

  11. Policy Updates
    MARVEXA LLC may update this policy periodically. Any changes will be posted on this page with the updated effective date.