At Marvexa.store, your satisfaction matters. If you are not completely happy with your purchase, we are here to help with a clear, simple, and fair return and refund process.

1. Return Eligibility

1.1 Return Shipping Process
Returning an item is simple!

  • All return requests must be submitted within 30 days of delivery. Requests received after the deadline will not be processed.
  • Once your return is approved, we will email you a prepaid shipping label.

1.2 Condition of Return Items
To be eligible for a return:

  • The item must be unused, unwashed, and returned in its original packaging with all tags attached.
  • Items that are worn, altered, or damaged due to misuse will not be accepted.

1.3 Non-Returnable Items
The following items are not eligible for return:

  • Personal care products
  • Final sale items
  • Customized or personalized products

1.4 Return Fee
We offer free return shipping. There are no return fees for eligible items.

2. Refund Process

  • Once the returned item is received and inspected, your refund will be issued to the original payment method within 7 business days.
  • You will receive a confirmation email once your refund has been processed.

3. Late or Missing Refunds

If you haven’t received your refund after 7 business days of our confirmation:

  1. Check your bank or payment provider.
  2. Contact your credit card company.
  3. If the issue persists, email us at support@marvexa.store

4. Damaged or Defective Items

  • If your item arrives damaged or defective, you must notify us within 24 hours of delivery.
  • Please send photos of the issue along with your order number to support@marvexa.store so we can arrange a replacement, refund, or exchange.

5. Exchange Policy

We offer exchanges. If you would like to replace an item or have changed your mind, simply request an exchange, and we will guide you through the process.

6. Contact Information

Business Name: MARVEXA LLC
Phone: +1 312 242 3551
Email: support@marvexa.store
Address: 2700 W Roosevelt Rd, Chicago, Illinois 60612, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST