At Marvexa.store, we are committed to delivering your purchases quickly, securely, and transparently. This policy outlines our US shipping practices, order handling, estimated delivery times, payment options, and how we manage your information.
1. Location
We ship from:
2700 W Roosevelt Rd, Chicago, Illinois 60612, United States
2. International Shipping
We do not offer international shipping at this time.
3. Shipping Fees
Shipping is free, including to Alaska and Hawaii. No additional charges apply to any orders.
4. Shipping Methods
We use standard carriers such as USPS, UPS, or FedEx, depending on the destination and product type.
5. Cut-Off Time
Orders placed after 5:00 PM EST will be processed the next business day.
6. Time Zone
All order processing and shipping times are based on Eastern Standard Time (EST).
7. Shipping & Delivery Estimates
- Processing Time: Within 1–2 business days
- Transit Time: 3–5 business days
- Estimated Delivery Window: 4–7 business days
8. Order Tracking
Tracking details will be emailed once your order ships. You can track your package using the provided tracking number.
9. Return and Refund Policy
- Returns: Accepted within 30 days of delivery
- Refunds: Processed within 7 business days after receiving the returned item
10. Shipping Issues
- Incorrect or Damaged Items: Must be reported within 24 hours of delivery
- Lost Packages: Report if not delivered within 10 business days from the shipping date
11. Order Modification & Cancellation
You may modify or cancel your order within 24 hours. Once the order is in transit, it falls under our Return & Refund Policy.
12. Delays and Exceptional Circumstances
If delays occur due to weather, carrier issues, or other exceptional circumstances, we will update you via email.
13. Contact Information
Business Name: MARVEXA LLC
Phone: +1 312 242 3551
Email: support@marvexa.store
Address: 2700 W Roosevelt Rd, Chicago, Illinois 60612, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST