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Return and Refund Policy

Our Journey to Elegant Relaxation

At MARVEXA LLC, we want you to love your experience with us. We believe in the quality of our products and are confident you’ll be delighted with your purchase. But sometimes things don’t go as planned, and that’s okay! That’s why we’ve created a super-easy and generous return and refund policy to give you complete peace of mind. Think of it as our way of saying “thank you” for trusting us with your self-care journey.

1. Return Policy Overview

We offer a 30-day hassle-free return policy. Yes, you read that right! If you’re not completely satisfied with your purchase for any reason, you can return it within 30 days of receiving it for a full refund. Plus, we offer FREE return shipping: no hidden fees, no complicated processes, just a simple return experience.

Why 30 days? We believe that gives you plenty of time to try our products and see if they’re the right fit for your relaxation routine.

2. What Can Be Returned?

Most of our products can be returned, but here are a few things to keep in mind:

• Items must be returned in their original condition, with all original packaging and tags attached.
• We can only accept returns for items purchased directly from MARVEXA LLC through our website or authorized retailers.
• For hygiene reasons, some items like opened personal care products may not be returnable.

We understand that sometimes packaging gets a little roughed up in transit. As long as the product itself is in good condition, we’re happy to accept the return.

3. Return Process

Returning an item is super easy. Just follow these simple steps:

1. Contact Us: Email our friendly support team at support@marvexa.store or call us at +1 312 242 3551 (Monday-Friday, 9 AM – 5 PM EST).
2. Receive Your FREE Return Label: We’ll email you a prepaid return shipping label. Just print it out and attach it to your package.
3. Ship It Back: Drop off your package at any authorized carrier location (like USPS, FedEx, or UPS).

4. Refund Methods and Timeframes

Once we receive your returned item, we’ll process your refund within 10 business days. We’ll send you an email to confirm that your refund has been issued.

• Refund Method: Your refund will be credited back to your original method of payment.
• Timeframe: Refunds typically appear on your statement within 10 business days, depending on your bank or credit card company.

We know waiting for a refund can be stressful, so we promise to process it as quickly as possible. If you have any questions about your refund status, please don’t hesitate to contact us.

5. Exchange Policy

Need a different size, color, or even a completely different style? No problem! We offer easy exchanges.

• How to Exchange: Contact us at support@marvexa.store or call us at +1 312 242 3551 to let us know what you’d like to exchange your item for. We’ll check availability and guide you through the process.
• Return Shipping: We’ll provide you with a FREE return shipping label to send back the original item.
• New Item Shipping: Once we receive the returned item, we’ll ship out your new item right away!

We want you to absolutely love what you get, so don’t hesitate to exchange if something isn’t quite right.

6. Return Shipping

As mentioned earlier, we offer FREE return shipping on all eligible returns. We’ll email you a prepaid return shipping label, so you don’t have to worry about any shipping costs. Just print the label, attach it to your package, and drop it off at your nearest carrier location.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@marvexa.store or call us at +1 312 242 3551. We’ll work with you to resolve the issue quickly and efficiently. We may ask for photos of the damage to help us understand the problem and prevent it from happening again.

8. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Opened personal care products (e.g., creams, lotions, bath bombs, etc.)
• Items marked as “Final Sale”
• Gift cards. We do not provide international shipping, which means we do not accept returns from international locations.

9. International Returns

We do not provide international shipping, which means we do not accept returns from international locations.

10. Contact Information

If you have any questions about our return and refund policy, please don’t hesitate to contact us.

• Email: support@marvexa.store
• Phone: +1 312 242 3551 (Monday-Friday, 9 AM – 5 PM EST)
• Address: 2700 W Roosevelt Rd, Chicago, Illinois 60612 United States