Shipping Policy
MARVEXA LLC Shipping Policy
At MARVEXA LLC, we believe that receiving your beauty treasures should be as delightful as using them! That’s why we’ve crafted a shipping policy designed to be transparent, reliable, and, most importantly, customer-friendly. We’re committed to ensuring your order arrives quickly and in perfect condition, so you can start enjoying your path to elegant relaxation right away.
1. Shipping Overview
We offer FREE SHIPPING on all orders, no minimum purchase required.
2. Processing Time
Once you’ve placed your order, our dedicated team works diligently to prepare it for shipment. Please allow 1-2 business days for us to carefully process and pack your items. This includes:
- Verifying your order details
- Selecting your products with care
- Packaging your items securely to prevent damage
We understand you’re eager to receive your order, and we promise to get it ready as quickly as possible without compromising on quality.
3. Shipping Methods and Timeframes
We partner with trusted carriers to ensure your order arrives safely and on time. Our standard shipping timeframe is 3-5 business days after processing.
- Order cut off: 9 AM – 5 PM EST, Monday-Friday Eastern Standard Time (Illinois )
4. Shipping Costs
As mentioned, we offer FREE SHIPPING on all orders to destinations within the USA.
5. Shipping Restrictions
Currently, we only ship to addresses within the United States. We are working hard to expand our shipping capabilities and hope to offer international shipping in the future.
We do not ship to PO boxes or APO/FPO addresses at this time. Please provide a physical street address for delivery.
6. Order Tracking Information
Once your order has shipped, you’ll receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its location.
7. Delivery Issues and Solutions
In the rare event that you experience any issues with your delivery (e.g., delayed shipment, damaged items, missing package), please don’t hesitate to contact us. We’re committed to resolving any problems quickly and efficiently.
Here’s what to do if you encounter a delivery issue:
- Check the tracking information: Verify the delivery status and estimated delivery date.
- Contact the carrier: If the tracking information indicates a problem, contact the carrier directly to inquire about the issue.
- Contact us: If you’re unable to resolve the issue with the carrier or if you have any other concerns, please contact us at +1 312 242 3551 or use the contact form on our website.
We will work with you and the carrier to investigate the issue and find a satisfactory resolution, which may include reshipping your order or issuing a refund.
8. Holiday and Weekend Shipping
Please note that processing and shipping times may be slightly longer during holidays and peak seasons. We appreciate your patience and understanding during these busy times. We’ll always do our best to get your order to you as quickly as possible!
Our service hours are Monday-Friday, 9 AM – 5 PM EST. Orders placed on weekends or holidays will be processed on the next business day.
9. Special Handling Instructions
If you have any special handling instructions for your delivery (e.g., specific delivery location, gate code), please let us know in the “Order Notes” section during checkout. We’ll do our best to accommodate your requests. Your comfort and convenience are important to us.
10. Contact Information for Shipping Questions
If you have any questions or concerns about our shipping policy or if you need assistance with your order, please don’t hesitate to contact us. We’re here to help!
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